Tomoye's Get Started Community Package
Tomoye's Get Started Community Package offers organizations a quick, hassle-free, and complete package to get up and running with communities of practice and Tomoye Ecco. This comprehensive set of start-up services set the groundwork for success, without having to make an upfront IT infrastructure investment to support the new community. The package offers all the elements most organizations need to get started with communities of practice including subscription-based access to software infrastructure, training, strategic and support services for one year.
Software/Hardware
The Get Started Community Package eliminates the need for investment in additional hardware or systems administration to get up and running. The package is offered with an annual rental fee, enabling your organization to budget for a fixed cost and avoid upfront costs of license purchase.
Services
Tomoye offers its clients a high-touch service that enables both administrators and leaders to ensure the successful planning, building and growing of their communities based on proven, best practices approaches to communities of practice. Working with Tomoye, administrators and leaders have access to first-class training, services and support that will enable them to implement and grow the community, deliver results faster, all while reducing the risk of going in alone.
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- What can you expect in the first year of your Get Started Package?
It’s how you make it a success.
The Get Started Community Package is based on Tomoye's simple and proven community development process - moving from planning to building then growing and sustaining the community. Based on nearly a decade of experience in deploying communities, the offering delivers best-practice services which are critical to the initial and ongoing success of communities. Over the period of one year, the get started package provides organizations a set of services that enable them to get up and running, and then provide them with ongoing assistance to support the growth and success of their communities. With this package, clients will have access to their own subscription of Tomoye's Ecco community of practice software for up to 500 users.
Plan - The First Two Months
During the first month of deployment, the core team will set the foundation in place for a successful community effort. By focusing and defining their plan and approach, the core team will build their basic community structure and get ready to enlist and attract members.
Services include:
- Administrator and Community Leader Training (up to 5 people): A two day interactive session which covers the basics of communities and how they drive results as well as how to administer your Tomoye practice centre. The objectives include orientation for practice centre administrators, community leaders, helping understand where communities can add value, community leader strategies and process, as well as charter and community purpose development. This session also offers an orientation to Tomoye Ecco. It covers security, content, discussion, membership facilitation and management functions — at both community and practice centre levels.
- Tomoye Help Desk: After the training, for all those who attended, a Tomoye application support specialist will be available to answer questions during standard business hours via email or phone.
- Basic Look and Feel: A Tomoye theme specialist will take the client's colors and logos to build a basic theme for the Tomoye Ecco installation.
Build - Months Three to Six
At this point, the focus shifts to supporting community leaders using the system to deliver results. This phase offers community leaders success strategies and hands-on training to help them understand the potential for communities, the basics of community strategy and select best practices they can apply and includes:
- Community Leader Training (up to 10 people): A two day interactive session which covers the basics of communities and how they drive results. The objectives include orientation for community leaders, helping understand where communities can add value, community leader strategies and process, as well as charter and community purpose development. This session also offers an orientation to Tomoye Ecco. It covers security, content, discussion, membership facilitation and management functions.
- Individual Capacity Building Sessions (up to 10 people): Following training, a Tomoye application support specialist will be available to all software training attendees to conduct a one-hour phone session. During the call, each participant will have the opportunity to identify what areas they would like specific help on.
- Tomoye Help Desk: After the training, for all those who attended, a Tomoye application support specialist will be available to answer application support questions during standard business hours via email or phone.
Evolve - Months Six to Twelve
The evolve phase supports community leaders in building momentum within the organization, with a focus on a maturing of approach to community deployment as well as increasing the reach of communities to a wider audience. Specific services include:
- Periodic Check-Ins: A Tomoye application support specialist will conduct periodic check-ins on the community leaders who attended training to assist them to address any barriers.
- Tomoye Help Desk: After the training, for all attendees, a Tomoye application support specialist will be available to answer application support questions during standard business hours via email or phone.
- Tomoye BEST Customer Community: Community leaders will also get access to the Tomoye BEST (Building Extraordinary Success Together!) community. This community is hosted by Tomoye for its customers and consists of online and face to face presentations and discussions on community leadership and technology support. http://best.tomoye.com
- (Optional) Advanced Administrator and Community Leader Training (up to 5 people): This highly interactive session covers advanced topics in community leadership and engagement including: strategies to identify engagement tools, market your community and create evaluation plans; technical and process insights to create a program for continued community development; and advanced strategies for discussion facilitation and content management.
- (Optional) Advanced Community Leader Training (up to 10 people): This session covers advanced topics in community leadership and engagement including: understanding the process model and established purpose and structure of community (as developed by Senior Administration team) and assume responsibility for individual community/topic; and refine and further develop existing community structure.
TECHNICAL DETAILS ON SUBSCRIPTION
During the one-year period of contract, clients will have access to their own subscription of Tomoye's community of practice software (Tomoye Ecco) for up to 500 users. Details include:
- Full access through UI to Tomoye Ecco.
- Infrastructure included - Microsoft operating environment (Windows 2003, SQL Server), hardware, hosting at world-class data centre (Primus.ca), application management and support services (nightly data back-ups, automatically installed maintenance upgrades, help desk).
- Tomoye Ecco development copy - this will enable the client's software engineers to have access to Tomoye Ecco for development, integration and testing purposes. While clients do not have server access in the hosted environment, software engineers can begin to develop capacity for internal deployments.
Notes:
- Services may be substituted or altered in consultation with Tomoye services team.
- Customers do not have back-end server access in the hosted offering.